Versand
Shipping Policy
Processing time
Orders are processed within 1–3 business days of purchase. You'll receive a confirmation email once your order ships, along with tracking information.
Delivery times
- United States: 8–10 business days
- International (outside the US): 16–20 business days
Delivery times are estimates from the date of shipment, not the order date, and begin after the processing period above. Actual delivery may vary due to customs processing, local courier delays, or high-demand periods (holidays, sales events).
Shipping costs
Shipping costs are totally free worldwide
Order tracking
Once your order ships, you'll receive a tracking number by email so you can follow its progress.
Customs, duties, and taxes
For international orders, your shipment may be subject to import duties, taxes, and customs fees imposed by your country. These are the customer's responsibility and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.
Delayed or missing orders
If your order hasn't arrived within the estimated delivery window, please contact us at HHavenhound@gmail.com, and we'll look into it for you.
Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders delayed or lost due to an incorrect or incomplete address, but we're happy to help however we can.